Client examples
A sample of clients and the projects undertaken include:
New Progress Housing Association
Project managed a fundamental restructure within the Association. Undertook best value reviews of key service delivery areas including customer service & aids and adatpations. Helped the organisation through insepction and developed new strategies and policies to respond to changing legislation and best practice.
Milton Keynes Borough Council
Commissioned to carry out a viability review of a Homelessness Advice Project being funded by the Council.
Capita Software Services
Undertook a research project to establish the IT requirements of support providers.
Integrate Ltd
Advised on Tenancy Agreement usage and basic housing law.
Linkability
Delivered Housing Management training for non-housing staff.
Quest Housing Association
Produced a new suite of customer information leaflets and coached staff through the inspection preparation process.
Northern Counties Housing Association
Carried out research into good practice for staff when working with victims and perpetrators of ASB who are themselves disabled or vulnerable.
Castle Supported Living
Supported management in the preparation for Supporting People Review and helped them achieve the standards expected in the Quality Assessment Framework.
Elizabeth Street Homeless Project
Provided support for a new management team and worked with them to set up the project and develop new policies.
Calico Housing
Carried out a review of the Choice Based Lettings scheme and produced an action plan for change.
Windmill Housing Association
Advised in the run up to review and produced the evidence folder for the Supporting People Review resulting in Level C being awarded in the review for real.